The Promise, in One Paragraph
Every repair Carver Gate Repair performs is backed by a written guarantee for 365 days from the date of service. If the work we did doesn’t hold, we come back and make it right – no charge, no argument, no paperwork chase. The price you agreed to before we started is the price you paid. The guarantee is in writing on every repair ticket. That’s The Garrison Standard, and every Carver location honors it.
What’s Covered
- Our workmanship on any repair we performed. If the fix doesn’t hold within 365 days of the service date, we come back and do it right.
- Parts we supplied and installed. If a component we sourced and put in fails within the guarantee window, we replace it at no charge.
- The return visit itself. There is no service fee, no trip charge, and no diagnostic charge for a callback under the guarantee.
- A full redo when a repair doesn’t hold. We don’t patch a patch – if the original repair failed, we address it properly the second time.
- Site cleanup on the return visit. We leave the job squared away, same as the first time.
- Any work we specifically agreed to in writing on your job ticket. If it’s on the written price you approved, it’s covered.
What Isn’t Covered
- Storm damage, vehicle impact, or vandalism after our visit. If something hits the gate or a tree falls on it, that’s a new job – and we’re happy to come out and look at it.
- Work performed by another company or a homeowner after we left. If someone else adjusted or repaired the same component, we can’t stand behind what we didn’t do – but we’ll still come take a look.
- Parts the customer supplied. We can install a part you provide, but we can’t guarantee a component we didn’t source.
- Normal wear on equipment we didn’t service or install. A gate system has moving parts that wear over time; the guarantee applies to the work we did, not the whole system.
- Problems we flagged and you chose to defer. If our technician noted a separate issue and you decided to hold off, that item isn’t covered under this repair’s guarantee. We’ll note it on the ticket so there’s no confusion later.
- Cosmetic issues unrelated to function. Surface rust, paint, and finish work that don’t affect how the gate operates are outside the scope of a mechanical repair guarantee.
How to Use the Promise
Step 1: Call us or book online
Call (469) 530-2485 – a live person answers around the clock, every day of the year, weekends and holidays included. You can also book through our website if you prefer to do it that way.
Step 2: Tell us the job and roughly when it was done
Just give us a general description of the repair and an approximate date. We have the job on file – there’s no form to fill out, no fee to pay, and no receipt to dig up.
Step 3: We schedule the return visit
We’ll get a technician back to you at a time that works. We treat a guarantee callback the same as any other job: you get a window, and we show up inside it.
Step 4: We make it right
The technician reviews the work, figures out what didn’t hold, and fixes it properly. No charge. No argument. That’s what “365-Day Done Right” means.
Timing
The 365-day window starts on the date of service shown on your job ticket. If you notice something close to the end of that window, call us – we’ll get out there. If you come to us a short time after the window has passed, we’re still going to look. We’re not running a clock to get out of a callback; we’re trying to keep your gate working. Each Carver Gate Repair location is independently owned and operated, but every one of them is bound to The Garrison Standard, so this promise is the same no matter which crew serviced your gate.
Questions About the Promise
If you have a question about whether something is covered, the fastest answer is a phone call. A live person is at (469) 530-2485 right now – no voicemail, no queue. Tell us what happened and we’ll tell you straight whether it falls under the guarantee and what the next step looks like.
Written by Lonnie Burke, Owner at Carver Gate Repair, operating to The Garrison Standard since 2008.